Programme | FinScope

FinScope Programmes

FinScope remains the most comprehensive demand side instrument of its kind, and has to date been conducted in over 30 countries. This places FinMark Trust in a unique position to support countries in SADC, West Africa, Asia and beyond, to understand their demand-side financial inclusion landscape.

An assessment in 2015 of the FinScope product concluded that one of FinScope’s key strength is its intensive local stakeholder engagement process, which ensures local relevance and buy in. The survey’s positioning as the benchmark survey that explores financial inclusion, attitudes, behaviour and demographics comprehensively and rigorously means that it is widely accepted in countries where it is implemented, and its stability and trend-ability over time mean that that stakeholders are keen to use it to track their progress over time.

FinScope is not immune to the changes in the data ecosystem and as such needed to evolve.The new FinScope Consumer and MSME survey has been improved in the following ways:

New Measurement Frameworks

The world is changing rapidity and our measurement frameworks need to be relevant to the changes in consumer expectations and needs. To this end, the DFM team are continuously developing new measurement frameworks. Some of our newer frameworks are listed below:

  • Usage: Increasingly the focus today is on the quality and impact of access, and a broadening of the understanding of the term ‘financial inclusion’. This new module addresses various aspects of product usage and utility of the product to the consumer.
  • Needs: The needs-based approach to financial inclusion measurement follows a client-centric model recognising that consumers choose financial products and services based on their underlying needs. These needs can be grouped into four (4) main categories: meeting goals, resiliency, liquidity, and transfer of value. The needs are measured through a number of discrete use cases.
  • Livelihoods: The Livelihood approach aims to derive recommendations that allows a household to enhance its assets and capabilities by being resilient through economic shocks over time. The approach involves the identification of household livelihood and assets, nature and impact of economic shocks that creates vulnerability of households. Coupled with the understanding of financial needs of households, the livelihood approach looks to generate policy interventions that uses financial services and relevant institutional processes to address areas of financial vulnerability that households will face over a period of time.
  • Informal sector focus: The FinScope Consumer Survey is unique in aiming specifically to increase understanding of the informal financial product/service market.
  • Our data can be disaggregated by livelihoods, youth, women, rural, poor and informal segments.
  • UN Sustainable Development Goals (SDG’s) Our data is now able to give insight into some of the SDG’s from a financial inclusion perspective.

FinScope Consumer & FinScope SMME provides data:

  • for official country Financial Inclusion statistics
  • that supports governments in the development and implementation of national financial policy frameworks and strategies
  • that helps support national governments by facilitating stakeholder driven financial inclusion programmes and supporting their implementation by conducting financial inclusion diagnostics,
  • developing country roadmaps and implementation activities
  • analysis that enables policy makers and financial service providers to better understand the financial needs and behaviours of the poor to enable the provision of suitable quality financial services
  • helps governments play a catalytic role to make financial markets accessible, sustainable and inclusive by promoting and supporting policy and institutional change in the financial sector and policy arena
  • that assist governments to monitor how they contribute to the Global Goals (SDG’s) adopted by the UN
  • that assists in holding the financial industry accountable for market development
  • that is disaggregated by province, sex, age etc. so as to address changing demographics
  • that helps connect FI to the real economy
  • to assist MSMEs to be more sustainable and create employment
  • that drives the development of the market for MSMEs
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FinScope South Africa 2012 Highlights

To measure and profile the levels of access to financial services by all adults in South Africa, across income ranges and other demographics, and making this information available for use by key stakeholders such as policy-makers, regulators, and financial service providers. Information provided by the survey helps extend the reach of financial services in the […]

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FinScope consumer survey Zimbabwe 2011

The FinScope Consumer Survey Zimbabwe 2011 is the first to be funded and implemented by FinMark Trust and Commissioned by the Ministry of Finance. The survey was conducted by the Zimbabwe National Statistics Agency (ZIMSTAT) formerly Central Statistical Office (CSO), identified as the research house. This report is based on data from the survey which […]

FinScope Consumer
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FinScope Malawi 2012 MSME survey

This report is a nationally representative survey focusing on the status of small businesses in Malawi. It builds on an empirical analysis on the most binding constraints to MSME’s development and growth with a focus on access to financial services. Besides reviewing the available academic literature, the report is based on actual experiences of MSMEs, […]

FinScope MSME
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FinScope South Africa 2012 – personalities of the unde...

FinMark Trust appointed frog to conduct immersive research within a lower-income community in South Africa to better understand the challenges of deepening financial inclusion in South Africa. FinMark Trust engaged frog for a 2-week frogImmersive study to provide additional insights on consumer behavioral patterns, lifestyles and attitudes on financial services. This document describes frog’s approach, […]

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FinScope Consumer South Africa 2012

Increased financial inclusion has been recognised as crucial to encouraging home ownership, household savings plans and the expansion of small business as avenues for pro-poor growth in South Africa. Thus, increased financial inclusion is recognised as a vehicle for sustainable and inclusive growth development by the South African Government. Government has undertaken a number of […]

FinScope Consumer
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Status of agricultural and rural finance in Botswana

A study was undertaken to examine the current status of agricultural and rural finance in six southern African countries:  Botswana, Malawi, Mozambique, South Africa, Zambia and Zimbabwe.  This report is on one of these countries, Botswana.  The purpose is to gain insight into some of the challenges experienced in Botswana in improving access to rural finance […]

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FinScope Consumer Survey Swaziland 2011 Report

The Government of Swaziland recognises the significant role of the financial services sector in contributing to the overall economic growth of the country. In light of this, one of the main objectives of the government is to improve the reach and depth of financial services delivery in Swaziland. A key constraint in pursuit of this […]

FinScope Consumer
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FinScope Consumer Survey Lesotho 2011

Commissioned by CBL, the FinScope Lesotho 2011 survey was conducted by Ask Afrika, with funding and technical assistance from FinMark Trust. The objectives of this survey were: To measure levels of financial inclusion (i.e. the proportion of the population using financial products and services – formal and informal); To describe the landscape of access (the […]

FinScope Consumer
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FinScope South Africa 2012

FinMark Trust, an independent trust based in Johannesburg, South Africa, was established in 2002, and is funded primarily by UKaid from the Department for International Development (DFID) through its Southern Africa office. FinMark Trust’s purpose is ‘Making financial markets work for the poor’. This is done by promoting financial inclusion and regional financial integration as well as institutional and organisational development, in […]

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FinScope Consumer survey Namibia 2011

Over the study period, there has been significant activity in the financial services sector, which has resulted in a significant increase in financial inclusion.  Compared to 2007, the 2011 FinScope Namibia Survey shows a significant increase in Namibian adults that are formally served. 65% of adult Namibians are formally served (n=727,736). This increase has been […]

FinScope Consumer
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FinScope Consumer Namibia 2012

The FinScope survey is a research tool developed by FinMark Trust, as a nationally representative study of individuals’ perceptions of financial services and issues, aiming to provide insight into how people source their income and manage their financial lives. To date, the survey has been implemented in 16 African countries, as well as in Pakistan. […]

FinScope Consumer
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The status of agricultural and rural financial services in S...

This short report summarises the findings of the first phase of the work, namely, an assessment of the current state of rural and agricultural financial services in the region. The research was carried out in six countries – Botswana, Malawi, Mozambique, South Africa, Zambia and Zimbabwe – drawing mainly on secondary sources. It was completed […]

FinScope