Mapping the Retail Payment Services Landscape in Zimbabwe

This report is part of the series commissioned by FinMark Trust to examine the retail payments landscape in Malawi, Mozambique, and Zimbabwe. It distills key findings from country research conducted in Zimbabwe in October 2011 and provides tools for understanding the landscape for retail payments in Zimbabwe.

This study hypothesizes that the ability to make payments conveniently and affordably has a material impact on the financial lives of the poor. This hypothesis also assumes that (i) existing formal payment products are not designed for use by the low-income segment of the population, and (ii) existing distribution networks have a limited domestic outreach. This study therefore presents a ‘payment profile’ depicting how Zimbabweans currently use payment services as well as the conditions in which current mechanisms are used.