insights | Blogs

We keep you up to date through some of the best thought pieces currently available: alternative perspectives and fresh slants on the challenges and opportunities of using data to get closer to customers and build accountability and trust.

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The Many Faces of Social Exclusion

Despite progress around the world, many people continue to face social exclusion. While not a cure-all, financial services have the potential to connect them to more opportunities. Meet Aminata, a young Senegalese woman in her late teens. She lives with her parents and four siblings in Kedougou, a small town in southeastern Senegal. Aminata completed […]

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#BlackFriday blues!

we buy things we don’t need with money we don’t have to impress people we don’t like”. This holds particularly true for financially stressed South African consumers. A famous quote by Dave Ramsey states “we buy things we don’t need with money we don’t have to impress people we don’t like”. This holds particularly true […]

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Closing the gap between uptake and usage of financial produc...

Why is it that 80 percent of bank account holders in Madagascar only use their accounts once a month or less?What makes the parents of a child requiring unforeseen medical treatment in the DRC choose to approach their mutualitée(a local form of informal mutual aid society) for a loan despite access to a microfinance institution or local bank?If […]

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The joy of mobile survey design

Written by Shirley Jeoffreys-Leach. Shirley is a researcher within the data team at the insight2impact (i2i) data facility. I designed a mobile survey today and really enjoyed it. You might be thinking: of course it is satisfying, it is easy. But that really isn’t the case. Mobile surveys, and in this case SMS mobile surveys, require a different approach, […]

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