Programme | FinScope

FinScope Programmes

FinScope remains the most comprehensive demand side instrument of its kind, and has to date been conducted in over 30 countries. This places FinMark Trust in a unique position to support countries in SADC, West Africa, Asia and beyond, to understand their demand-side financial inclusion landscape.

An assessment in 2015 of the FinScope product concluded that one of FinScope’s key strength is its intensive local stakeholder engagement process, which ensures local relevance and buy in. The survey’s positioning as the benchmark survey that explores financial inclusion, attitudes, behaviour and demographics comprehensively and rigorously means that it is widely accepted in countries where it is implemented, and its stability and trend-ability over time mean that that stakeholders are keen to use it to track their progress over time.

FinScope is not immune to the changes in the data ecosystem and as such needed to evolve.The new FinScope Consumer and MSME survey has been improved in the following ways:

New Measurement Frameworks

The world is changing rapidity and our measurement frameworks need to be relevant to the changes in consumer expectations and needs. To this end, the DFM team are continuously developing new measurement frameworks. Some of our newer frameworks are listed below:

  • Usage: Increasingly the focus today is on the quality and impact of access, and a broadening of the understanding of the term ‘financial inclusion’. This new module addresses various aspects of product usage and utility of the product to the consumer.
  • Needs: The needs-based approach to financial inclusion measurement follows a client-centric model recognising that consumers choose financial products and services based on their underlying needs. These needs can be grouped into four (4) main categories: meeting goals, resiliency, liquidity, and transfer of value. The needs are measured through a number of discrete use cases.
  • Livelihoods: The Livelihood approach aims to derive recommendations that allows a household to enhance its assets and capabilities by being resilient through economic shocks over time. The approach involves the identification of household livelihood and assets, nature and impact of economic shocks that creates vulnerability of households. Coupled with the understanding of financial needs of households, the livelihood approach looks to generate policy interventions that uses financial services and relevant institutional processes to address areas of financial vulnerability that households will face over a period of time.
  • Informal sector focus: The FinScope Consumer Survey is unique in aiming specifically to increase understanding of the informal financial product/service market.
  • Our data can be disaggregated by livelihoods, youth, women, rural, poor and informal segments.
  • UN Sustainable Development Goals (SDG’s) Our data is now able to give insight into some of the SDG’s from a financial inclusion perspective.

FinScope Consumer & FinScope SMME provides data:

  • for official country Financial Inclusion statistics
  • that supports governments in the development and implementation of national financial policy frameworks and strategies
  • that helps support national governments by facilitating stakeholder driven financial inclusion programmes and supporting their implementation by conducting financial inclusion diagnostics,
  • developing country roadmaps and implementation activities
  • analysis that enables policy makers and financial service providers to better understand the financial needs and behaviours of the poor to enable the provision of suitable quality financial services
  • helps governments play a catalytic role to make financial markets accessible, sustainable and inclusive by promoting and supporting policy and institutional change in the financial sector and policy arena
  • that assist governments to monitor how they contribute to the Global Goals (SDG’s) adopted by the UN
  • that assists in holding the financial industry accountable for market development
  • that is disaggregated by province, sex, age etc. so as to address changing demographics
  • that helps connect FI to the real economy
  • to assist MSMEs to be more sustainable and create employment
  • that drives the development of the market for MSMEs

FinScope South Africa 2010

The public and private partnership sees access to finance as a critical contributing pillar to accelerating growth and development in South Africa. At large, the South African government has a mandate to facilitate, promote and enhance greater access and usage of appropriate financial services and products for all South Africans, especially those currently financially excluded, […]


Survey on Demand for Financial Services in Botswana – ...

The FinScope 2009 study was undertaken with the specific objectives of profiling levels of access to financial services and benchmarking current usage of formal and informal financial services (transactions, savings, insurance and credit/loans). The stratified random sampling design was used to select a nationally representative sample of 1,400 which was weighted to the adult population. […]


FinScope Uganda 2009

The Ugandan government has made considerable efforts to reform and develop the country’s economy. Financial inclusion has become a contributing pillar to the achievement of Uganda’s Poverty Eradication Action Plan (PEAP), as lack of access to suitable financial services is one of the biggest obstacles to development. Conducting the FinScope survey is part of the […]


FinScope Uganda 2009 Final Report

FinScope studies are national geographic and demographic surveys on the demand for, access and usage of financial services. The studies cover the demand, usage and access to all types of financial institutions from commercial banks, village groups to informal financial facilities like borrowing from shops etc. These studies are carried out in Uganda, Kenya, Tanzania, Rwanda, Nigeria, Ghana, Mozambique, […]


FinScope Mozambique 2009

FinScope Mozambique 2009 is the first national survey of its kind, in which a representational cross-section of all adult Mozambicans have been interviewed comprehensively about their financial behaviour, familiarity with financial terminology and their use of financial services. As economies grow, so does the sophistication of financial services offered. Mozambique is no exception where a […]


FinScope Malawi 2008 For FinMark Trust

FinScope Malawi 2008 was commissioned by the Ministry of Finance and the FinMark Trust, with funding from the United Kingdom?s Department for International Development, to understand adult Malawians financial lives. The objective of the survey was to inform financial sector policymakers and financial service providers with insights about adults financial needs, preferences and attitudes towards […]


The potential for mobile phone banking in Zambia

Financial systems in Africa have been strengthened by a number of reforms in recent years. This has allowed banks and other players to diversify their activities, deepen their lending and increase their reach with new products and technology. One of these is the mobile phone. Mobile phones – also known as cellular phones or cellphones […]


FinScope Rwanda 2008

Rwanda has adopted a Financial Sector Development Program (FSDP) in order ‘to develop a stable and sound financial sector that is sufficiently deep and broad, capable of efficiently mobilizing and allocating resources to address the development needs of the economy and reduce poverty’. The FSDP has been made one of the key components in the Economic […]


Financial Service Access and Usage in Southern and East Afri...

1. FinScope surveys have been developed by FinMark Trust in order to track patterns of usage of, access to and attitudes towards financial services in a country on a nationally representative basis. 2. To date, FinScope-type surveys have been concluded in seven African countries – Botswana, Kenya, Namibia, South Africa, Tanzania, Uganda and Zambia – […]