Mapping the retail payment services landscape in Zambia

This report is part of a series commissioned by FinMark Trust to examine the retail payments landscape in Malawi, Mozambique, Zambia and Zimbabwe. It distills key findings from research conducted in Zambia in March 2012 and provides tools for understanding key drivers for retail payments system development in the country.

Zambia has made remarkable progress towards modernization of its national payment system, but there is a long way to go until most of the population can benefit from convenient, accessible and affordable electronic payments. This research finds that there is no single major regulatory or policy obstacle limiting progress, despite the fact that the applicable framework can still be improved. The Bank of Zambia is aware of the current regulatory gaps and is working on addressing them.